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Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new partnership with Citizens Property Insurance Corporation.

“LenderDock is excited to announce the expansion of our strategic partnership with Citizens of Florida. This collaboration represents a significant milestone in our commitment to revolutionizing lienholder process automation,” Brandon Rodak, LenderDock’s Head of Development stated.

“By fully digitizing lienholder notifications, we aim to enhance efficiency and streamline operations for both the carrier and lenders. Together with Citizens, we look forward to advancing the insurance industry through innovation and novel approaches to traditional business methods,” he added.

Citizens will fully utilize LenderDock’s NOTiFi ™ service. NOTiFi ™ makes it easier for insurers, lenders, leasing firms, government agencies, and trackers to share insurance information. Insurance firms submit electronic files to LenderDock, which thereafter makes the insurance information available to its trading partners via paper or electronic media, depending on the trading partners’ needs and preferences.

About Citizens Property Insurance Corporation

Established in 2002 by the Florida Legislature, Citizens Property Insurance Corporation plays a crucial role in the state’s property insurance marketplace by providing property insurance protection to people who are in good faith entitled to obtain coverage through the private market but are unable to do so.

Citizens operates according to statutory requirements established by the Florida Legislature and is governed by a Board of Governors. The board administers a Plan of Operation approved by the Florida Financial Services Commission.

Citizens is a not-for-profit company whose employees are driven first and foremost by a mission of service to the people of Florida. In addition to providing a quality product and service, they strive to be good stewards of the premium funds entrusted to them and are committed to modeling the highest level of ethical behavior.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update house and car insurance-related data in real time using the policy verification-as-a-service (VaaS) platform.

July 9, 2024
Featured General Insurance Press Release

LenderDock Inc. is pleased to announce a partnership with National General Lender Services (NGLS), the financial services arm of National General Insurance, an Allstate Company. National General Lender Services (NGLS) is one of the largest mortgage servicing and insurance tracking companies in the country.

“National General has always been a very collaborative partner and this next step will mutually help us both deliver on each of our respective web-services strategy for the insurance and mortgage servicing industries,” said LenderDock CEO Frank Eubank.

The latest LenderDock connexAPI will provide NGLS instant and direct access to policy-related data in volume for a growing number of P&C insurance carriers in the U.S.  This new digital solution will drastically improve the alignment between the mortgage servicer and the insurance industry, driving more innovation and operational efficiencies.

The connexAPI will enhance the application of LenderDock’s verification-as-a-service insurance platform, which digitizes online policy coverage validation.  The API will bypass human processing to verify policy details more efficiently and more cost-effectively. 

About National General Lender Services

As the financial services arm of National General, NGLS directly support the mortgage lending and servicing industry with insurance tracking and lender-placed insurance (LPI) for properties within loan portfolios.

NGLS’s commitment is to deliver the highest level of quality service while enhancing the customer’s experience. They provide highly effective and compliant lender-placed insurance solutions and risk management services to mortgage lenders, mortgage servicers, and financial institutions.

About LenderDock

Located in Utah, LenderDock is the industry leader in automated lien holder management and online property and casualty insurance policy verification. The SaaS platform enables real-time electronic verification, management, and updating of policy-related data by banks, lenders, and other financial third parties.

May 31, 2024
Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce an enhanced partnership with West Point Insurance Services.

“The team at WestPoint are fiercely loyal to their growing customer base and do everything they can to strategically improve service and support.  Operationally, their investment in key technologies like lienholder automation reflects a forward-thinking approach to mitigating unnecessary or inefficient workflows within the business,” said Frank Eubank, LenderDock CEO.

West Point will now take full advantage of LenderDock’s Base platform, which includes the VERiFi™, LIENSure ™, and LENDERDocs™ solutions. West Point has already previously implemented the NOTiFi™ service.

The first tool, VERiFi™, is a real-time insurance policy verification system. VERiFi™ eliminates the need for phone calls for policy verification, resulting in a quicker and more effective process.

With the second tool, LIENSure™, lenders can send adjustments to the carrier directly, automating the process of changing policy information. This enables carriers or providers to process the updates quickly and effectively in accordance with their own protocols.

Finally, LENDERDocs™ offers financial third parties electronic and real-time access to critical policy-related papers including EOIs, Certificates, and others. This facilitates the acquisition and dissemination of these documents, making it simpler for business partners to handle their policy data.

“Partnering with LenderDock allows us to solve the specific problem of freeing up time for UW/Billing areas, empowering our employees to focus on providing excellent service to insureds. West Point chose LenderDock for their forward-thinking solution, enabling mutual growth without the burden of administrative tasks,” said Bobby Norvell, VP Business Development at West Point Insurance Services.

About West Point Insurance Services

West Point Insurance Services pairs specialized technology with a combined 135+ years of Property & Casualty industry knowledge to help you effectively scale, rapidly launch new programs, and consistently ensure quality and compliance. West Point has garnered years of experience solving difficult system challenges with customized software and Business Process Outsourcing solutions. They offer a mature business process, complete transparency, and 100% onshore resources to help their clients make the most of our Property & Casualty insurance software.

About LenderDock Inc.

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

Contact West Point Insurance Services

Bobby Norvell

VP Business Development

727-489-9190

May 3, 2024
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Lumen Select, LLC.

“Our team couldn’t be more excited about our partnership with Lumen Select. As the program administrator invests in personal lines and diversifying their portfolio, LenderDock’s process automation will give them an important lift by mitigating costs including unnecessary headcount,” said Frank Eubank, LenderDock CEO.

“We’re also grateful to be working alongside some of their management team again from a previous partnership,” Eubank added.

Lumen Select will implement the use of LenderDock’s base platform (VERiFi™, LIENSure™, LENDERDocs™) alongside the NOTiFi™ solution.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

Lumen Select will also use LenderDock’s NOTiFi™ solution. NOTiFi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.

Matthew Miller, President of Lumen Select, commented, “We are thrilled to partner with LenderDock’s industry leading solutions. At Lumen we are focused on delivering unique, creative, and technology driven insurance products to the markets we serve. LenderDock and Lumen are aligned in our focus on streamlining all aspects of the policy life cycle to reduce costs and improve the overall customer experience for both our agency partners and policyholders.

“LenderDock is the industry leader in this space and will be an invaluable tool as we continue to scale our business. The cost efficiencies we can achieve will not only benefit Lumen, but also help lower the overall price points of our insurance products,” Miller added.

About Lumen Select (Lumen)

Lumen is a program administrator headquartered in Dallas, TX, with a satellite office in Paragould, AR. Lumen Select is a subsidiary of Lumen Holdings, which also owns Lumen Risk Services – a commercial lines program administrator operating E&S property and casualty programs.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

Contact Lumen Select

Riley Talbut
Lumen Select, LLC
1-888-453-1179

March 20, 2024
Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new relationship with Westwood Insurance Agency LLC, an indirect subsidiary of BRP Group, Inc. (NASDAQ: BRP).

“Westwood is a smart and strategic company that has made a point to continually improve operational efficiencies and internal workflows in order to better serve their customers and to support growth opportunities. We are thrilled about the collaboration and synergies between both organizations,” said Frank Eubank, LenderDock’s CEO.

Westwood Insurance Agency will take full advantage of LenderDock’s Verifi™, Correxions™, and LenderDocs™ solutions.

The first tool, Verifi™, is a real-time insurance policy verification system. Verifi™ eliminates the need for phone calls for policy verification, resulting in a quicker and more effective process.

With the second tool, Correxions™, lenders can send adjustments to the carrier directly, automating the process of changing policy information. This enables carriers or providers to process the updates quickly and effectively in accordance with their own protocols.

Finally, LenderDocs™ offers financial third parties electronic and real-time access to critical policy-related papers including EOIs, Certificates, and others. This facilitates the acquisition and dissemination of these documents, making it simpler for business partners to handle their policy data.

About Westwood Insurance Agency

Westwood Insurance Agency is one of the largest personal lines agencies in the United States, having helped more than a million people protect what matters most since its founding in 1952. As a full-service agency, Westwood offers a complete array of personal, commercial, and surplus line products. Westwood partners with the world’s leading insurance products. For more information, visit http://www.WestwoodInsurance.com.

About LenderDock Inc.

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

September 25, 2023
Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new partnership with McMillan Warner Mutual Insurance Company.

“McMillan Warner is a carrier that takes the service and support of their customers seriously and has committed to improved processes and automation to help drive efficiency and savings.  We are excited to be partnering with them and supporting their goals,” said Frank Eubank, LenderDock’s CEO.

McMillan Warner will take full advantage of LenderDock’s Notifi™ solution. Notifi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers. Insurance companies send electronic files to LenderDock, which then distributes the insurance information to its trading partners either through electronic means or via paper, as per the trading partners’ preferences or capabilities.

About McMillan Warner Mutual Insurance Company

McMillan Grange Mutual Fire Insurance Company was organized on the 28th day of May 1898. A board of nine members was elected and from the nine a President, Vice President, and Secretary-Treasurer were chosen.

On April 30, 1982, the company merged with the Warner Mutual Insurance Company; and therefore, the name was changed to the present name McMillan Warner Mutual Insurance Company.

McMillan Warner Mutual Insurance Company is a policyholder owned domestic non-assessable mutual insurance company.

About LenderDock Inc.

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real time.

September 6, 2023
Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce an expanded partnership with Ohio Mutual Insurance Group.

“Ohio Mutual is an insurer who is constant in their commitment to optimizing their business processes and support of their customers through innovation and technology. Their team demonstrates a high level of competency, quality, and expertise in doing what is best to deliver both the best possible internal and customer-facing experience,” said Frank Eubank, LenderDock’s CEO.

Having already implemented the use of LenderDock’s Notifi™ solution, Ohio Mutual will add the use of LenderDock’s Base suite, which includes Verifi™, Correxions™, and LenderDocs™.

Verifi™ is a real-time insurance policy verification system designed for verifiers and lenders. With Verifi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, Correxions™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

Finally, LenderDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

“We identified the need to optimize our e-notification process to financial interests in order to reduce waste and align with our corporate commitment to continuous improvement,” said Bethany Foy, Continuous Improvement Leader at Ohio Mutual. “LenderDock provides industry-leading tools that help us to solve a number of business challenges, and reduce interruptions to our associates and agents. Ohio Mutual’s partnership with LenderDock is a true win-win.”

About Ohio Mutual Insurance

Based in Bucyrus, Ohio, Ohio Mutual Insurance Group traces its roots to 1901 when the Ohio Mutual Tornado, Cyclone and Windstorm Insurance Association began providing insurance to property owners across Ohio. The company now operates in seven states across the Midwest and New England.

Ohio Mutual has earned the prestigious “A” Excellent rating from A.M. Best for more than 30 consecutive years, and has been named as a member of the “Ward’s 50” nine times since 2009 — independently recognizing Ohio Mutual among the nation’s Top 50 property and casualty insurers.

About LenderDock Inc.

LenderDock Inc., based in Salt Lake City, Utah, is the foremost provider of online services for verifying Property and Casualty Insurance policies and managing lien holder processes. Their cutting-edge platform, known as policy verification-as-a-service (VaaS), empowers banks, lenders, and other financial entities to instantly validate and rectify home and auto policy data through digital means.

Contact Ohio Mutual

Todd Boyer, VP Corporate Communications
Ohio Mutual Insurance Group
[email protected]
419.563.0664

August 15, 2023
Featured General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a broadened partnership with Georgia Farm Bureau Insurance.

“Enhancing the existing services for Georgia Farm further reinforces the all-digital strategy surrounding lienholder process automation and will provide their team with tools and resources to drive significant operational efficiencies and cost savings. They continue to be an exemplary and model partner,” said Frank Eubank, LenderDock’s CEO.

Having already implemented the use of LenderDock’s Notifi™ solution, Georgia Farm will add the use of both the Verifi™ and Correxion™ services.

Verifi™ is a real-time insurance policy verification system designed for verifiers and lenders. With Verifi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, Correxions™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

“We’re excited about leveraging the technology LenderDock utilizes to support our operational goals. Our partnership, in moving to the next level, will provide efficiencies and cost savings for all our stakeholders, but most importantly, our membership,” said Georgia Farm Bureau.

About Georgia Farm Bureau

Georgia Farm Bureau is a grassroots, membership-based federation whose purpose is to help farmers and advocate for Georgia’s agriculture industry. Since its inception in 1937, Georgia Farm Bureau has fulfilled that promise in a multitude of ways, including the establishment of the Georgia Farm Bureau Mutual Insurance Company.

Georgia Farm Bureau Insurance has grown over the years and now offers many types of coverage for farmers, business owners, individuals, and families across the state.

About LenderDock Inc.

LenderDock Inc., based in Salt Lake City, Utah, is the foremost provider of online services for verifying Property and Casualty Insurance policies and managing lien holder processes. Their cutting-edge platform, known as policy verification-as-a-service (VaaS), empowers banks, lenders, and other financial entities to instantly validate and rectify home and auto policy data through digital means.

July 5, 2023
Business General Insurance Press Release

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new partnership with MutualAid eXchange (MAX Insurance).

“LenderDock is very excited about our partnership with Max Insurance.  They are keen on building out internal processes through data automation and cloud services that will ensure optimal support and service for their valued customer base.  We are grateful to be able to assist them in their goals of creating a ‘hands-free’ lienholder process workflow,” said Frank Eubank, LenderDock’s CEO.

MAX Insurance will implement the use of LenderDock’s base platform, which includes the Verifi™ and Correxion™ services.

Verifi™ is a real-time insurance policy verification system designed for verifiers and lenders. With Verifi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, Correxions™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

MAX will also use LenderDock’s Notifi™ solution. Notifi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.

Through its partnership with LenderDock, MAX Insurance will take advantage of automated mortgagee corrections while simultaneously cutting the costs of notifying lenders.

“MAX is always looking for ways to become more efficient, and LenderDock provides us with a way to communicate efficiently with lenders in a timely manner,” said Brenda Dutton, VP of Information Systems & Technology at MAX Insurance.

“The services they offer enable us to use automated solutions to keep our policies up to date with the correct lender information without intervention by our staff or agents. LenderDock also allows the lender to get the information they need in one place without contacting the insurance company. It’s a win/win solution for the company, our agents, lenders, and most importantly our members,” Dutton added.

About MutualAid eXchange (MAX)

MAX Insurance®, based in Overland Park, KS, is a unique fair, faithful, and socially responsible insurance enterprise. The company’s mission is to restore wholeness to communities and individuals in need. It lives out its mission through a variety of high-quality insurance products, outstanding personalized customer service, and its unique Mutual Aid Ministries program.

To learn more about MAX, visit www.maxinsurance.com.

About LenderDock Inc.

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

June 8, 2023
Business Featured General Press Release

LenderDock Inc. is pleased to announce a broadened partnership with Allied Solutions that will further support P&C insurance providers with an all-digital solution that enables financial third parties to electronically verify and automate lien holder change requests in bulk. This enhanced collaboration will drastically improve the alignment primarily between the auto lending community and the insurance industry and deliver more innovation and operational efficiencies.

“The relationship with Allied represents a significant opportunity to accelerate the adoption of real-time data management and virtually eliminate the millions of hours of manual processing. Our companies’ combined efforts will help reinforce our web-services strategy to each of the respective insurance and mortgage banking segments,” said Frank Eubank, LenderDock’s CEO.

As the largest business process outsourcer (BPO) specializing in auto tracking and risk management, Allied Solutions manages all of their client’s auto and property-related policy verifications and lien holder change requests. Traditionally, most of that activity has been handled by hundreds of service agents via phone or notifications sent by physical mail.

Now through LenderDock’s Verifi™ API and dynamic Correxions™ volume updating solution, insurers are no longer required to service the 500+ million lender-made phone calls, emails, and mailed requests each year.

About Allied Solutions

Allied Solutions is a company that offers insurance, lending, risk management, and data-driven solutions to financial institutions in the US. They have technology-based solutions customized for 4,000 banks and credit unions. They offer a portfolio of innovative products and services from various providers and have multiple offices located strategically across the country. Allied Solutions is headquartered in Carmel, Indiana, and is a wholly owned and independently operated subsidiary of Securian Financial Group.

About LenderDock

Headquartered in Salt Lake City, Utah, LenderDock is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder management services. The SaaS platform offers banks, lenders, and all financial third parties the ability to electronically verify, manage and update policy-related data in real-time.

June 1, 2023
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