Press Release

LenderDock, the leader in digital lienholder process automation and insurance verification, and Guidewire, the industry-leading property and casualty (P&C) insurance cloud platform, are pleased to announce that the Ready for Guidewire validated LenderDock Accelerator is now fully available to PolicyCenter users—both cloud and on-premises—via the Guidewire Marketplace.

“We’re excited to bring the LenderDock Accelerator to the Guidewire ecosystem. Our mission has always been to reduce the operational burden and costs associated with manual lienholder communications. With this integration, carriers can finally retire inefficient processes, eliminate unnecessary customer service calls, and deliver a more seamless, digital experience to financial institutions,” said Travis Rodak, CTO of LenderDock.

The LenderDock Accelerator provides a cloud-native integration that automates insurance-related document delivery, such as lapse notices, policy updates, and verifications to banks and lienholders, directly from PolicyCenter. By streamlining how carriers communicate with third-party financial institutions, LenderDock helps eliminate legacy batch workflows, call center dependency, and paper-based processes.

With the LenderDock Accelerator, insurers can benefit from:
• Seamless, real-time delivery of lapse notices and policy verifications to banks, credit unions, and mortgage servicers
• Significant reduction in customer service call volumes related to lienholder inquiries
• Enhanced compliance and audit readiness with automated documentation trails
• API-first architecture enabling full automation and faster implementation

“By integrating with Guidewire PolicyCenter, we’re giving insurers a fast, secure way to modernize the lienholder workflow—one of the most persistent pain points in policy servicing,” noted Brandon Rodak, CMO at LenderDock. “This step marks a new era of digital transformation for carriers looking to reduce servicing costs while improving accuracy, transparency, and operational agility.”

ABOUT LENDERDOCK

LenderDock is transforming insurance carrier operations by automating third-party communications with financial institutions. Through a secure, cloud-based platform and API-first integrations, LenderDock eliminates manual processes around lienholder notification, policy verification, and insurance status updates. Trusted by leading carriers, LenderDock empowers insurers to improve operational efficiency, reduce costs, and enhance the customer and partner experience across the insurance servicing lifecycle.

ABOUT GUIDEWIRE PARTNERCONNECT ECOSYSTEM AND READY FOR GUIDEWIRE

Guidewire’s solution ecosystem is the largest in the P&C insurance industry, with over 185 solution partners and 215+ validated integrations. Ready for Guidewire partners deliver complementary solutions with validated security, compatibility, and performance to accelerate time-to-value for insurers using the Guidewire platform.

Contact LenderDock

Evan Hansen
LenderDock Inc.
+ +1 4355223033
[email protected]

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new partnership with Citizens Property Insurance Corporation.

“LenderDock is excited to announce the expansion of our strategic partnership with Citizens of Florida. This collaboration represents a significant milestone in our commitment to revolutionizing lienholder process automation,” Brandon Rodak, LenderDock’s Head of Development stated.

“By fully digitizing lienholder notifications, we aim to enhance efficiency and streamline operations for both the carrier and lenders. Together with Citizens, we look forward to advancing the insurance industry through innovation and novel approaches to traditional business methods,” he added.

Citizens will fully utilize LenderDock’s NOTiFi ™ service. NOTiFi ™ makes it easier for insurers, lenders, leasing firms, government agencies, and trackers to share insurance information. Insurance firms submit electronic files to LenderDock, which thereafter makes the insurance information available to its trading partners via paper or electronic media, depending on the trading partners’ needs and preferences.

About Citizens Property Insurance Corporation

Established in 2002 by the Florida Legislature, Citizens Property Insurance Corporation plays a crucial role in the state’s property insurance marketplace by providing property insurance protection to people who are in good faith entitled to obtain coverage through the private market but are unable to do so.

Citizens operates according to statutory requirements established by the Florida Legislature and is governed by a Board of Governors. The board administers a Plan of Operation approved by the Florida Financial Services Commission.

Citizens is a not-for-profit company whose employees are driven first and foremost by a mission of service to the people of Florida. In addition to providing a quality product and service, they strive to be good stewards of the premium funds entrusted to them and are committed to modeling the highest level of ethical behavior.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update house and car insurance-related data in real time using the policy verification-as-a-service (VaaS) platform.

LenderDock Inc. is pleased to announce a partnership with National General Lender Services (NGLS), the financial services arm of National General Insurance, an Allstate Company. National General Lender Services (NGLS) is one of the largest mortgage servicing and insurance tracking companies in the country.

“National General has always been a very collaborative partner and this next step will mutually help us both deliver on each of our respective web-services strategy for the insurance and mortgage servicing industries,” said LenderDock CEO Frank Eubank.

The latest LenderDock connexAPI will provide NGLS instant and direct access to policy-related data in volume for a growing number of P&C insurance carriers in the U.S.  This new digital solution will drastically improve the alignment between the mortgage servicer and the insurance industry, driving more innovation and operational efficiencies.

The connexAPI will enhance the application of LenderDock’s verification-as-a-service insurance platform, which digitizes online policy coverage validation.  The API will bypass human processing to verify policy details more efficiently and more cost-effectively. 

About National General Lender Services

As the financial services arm of National General, NGLS directly support the mortgage lending and servicing industry with insurance tracking and lender-placed insurance (LPI) for properties within loan portfolios.

NGLS’s commitment is to deliver the highest level of quality service while enhancing the customer’s experience. They provide highly effective and compliant lender-placed insurance solutions and risk management services to mortgage lenders, mortgage servicers, and financial institutions.

About LenderDock

Located in Utah, LenderDock is the industry leader in automated lien holder management and online property and casualty insurance policy verification. The SaaS platform enables real-time electronic verification, management, and updating of policy-related data by banks, lenders, and other financial third parties.

LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce an enhanced partnership with West Point Insurance Services.

“The team at WestPoint are fiercely loyal to their growing customer base and do everything they can to strategically improve service and support.  Operationally, their investment in key technologies like lienholder automation reflects a forward-thinking approach to mitigating unnecessary or inefficient workflows within the business,” said Frank Eubank, LenderDock CEO.

West Point will now take full advantage of LenderDock’s Base platform, which includes the VERiFi™, LIENSure ™, and LENDERDocs™ solutions. West Point has already previously implemented the NOTiFi™ service.

The first tool, VERiFi™, is a real-time insurance policy verification system. VERiFi™ eliminates the need for phone calls for policy verification, resulting in a quicker and more effective process.

With the second tool, LIENSure™, lenders can send adjustments to the carrier directly, automating the process of changing policy information. This enables carriers or providers to process the updates quickly and effectively in accordance with their own protocols.

Finally, LENDERDocs™ offers financial third parties electronic and real-time access to critical policy-related papers including EOIs, Certificates, and others. This facilitates the acquisition and dissemination of these documents, making it simpler for business partners to handle their policy data.

“Partnering with LenderDock allows us to solve the specific problem of freeing up time for UW/Billing areas, empowering our employees to focus on providing excellent service to insureds. West Point chose LenderDock for their forward-thinking solution, enabling mutual growth without the burden of administrative tasks,” said Bobby Norvell, VP Business Development at West Point Insurance Services.

About West Point Insurance Services

West Point Insurance Services pairs specialized technology with a combined 135+ years of Property & Casualty industry knowledge to help you effectively scale, rapidly launch new programs, and consistently ensure quality and compliance. West Point has garnered years of experience solving difficult system challenges with customized software and Business Process Outsourcing solutions. They offer a mature business process, complete transparency, and 100% onshore resources to help their clients make the most of our Property & Casualty insurance software.

About LenderDock Inc.

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

Contact West Point Insurance Services

Bobby Norvell

VP Business Development

727-489-9190

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Lumen Select, LLC.

“Our team couldn’t be more excited about our partnership with Lumen Select. As the program administrator invests in personal lines and diversifying their portfolio, LenderDock’s process automation will give them an important lift by mitigating costs including unnecessary headcount,” said Frank Eubank, LenderDock CEO.

“We’re also grateful to be working alongside some of their management team again from a previous partnership,” Eubank added.

Lumen Select will implement the use of LenderDock’s base platform (VERiFi™, LIENSure™, LENDERDocs™) alongside the NOTiFi™ solution.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

Lumen Select will also use LenderDock’s NOTiFi™ solution. NOTiFi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.

Matthew Miller, President of Lumen Select, commented, “We are thrilled to partner with LenderDock’s industry leading solutions. At Lumen we are focused on delivering unique, creative, and technology driven insurance products to the markets we serve. LenderDock and Lumen are aligned in our focus on streamlining all aspects of the policy life cycle to reduce costs and improve the overall customer experience for both our agency partners and policyholders.

“LenderDock is the industry leader in this space and will be an invaluable tool as we continue to scale our business. The cost efficiencies we can achieve will not only benefit Lumen, but also help lower the overall price points of our insurance products,” Miller added.

About Lumen Select (Lumen)

Lumen is a program administrator headquartered in Dallas, TX, with a satellite office in Paragould, AR. Lumen Select is a subsidiary of Lumen Holdings, which also owns Lumen Risk Services – a commercial lines program administrator operating E&S property and casualty programs.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

Contact Lumen Select

Riley Talbut
Lumen Select, LLC
1-888-453-1179