From Policy Change to Action: Why Timing Matters in Insurance
We’ve heard people in mortgage servicing use verification and tracking as if they’re interchangeable, and honestly, for a lot of daily work, treating them that way doesn’t break anything.
LenderDock provides real-time, insurance policy details through its magical web portal or its APIs.
LIENSure sends corrections digitally, straight from the financial source of truth and in bulk for easy processing.
ESCROWPay verifies what’s actually due before the money moves, then sends the payment and reconciliation data digitally.
NOTiFi delivers required policy, coverage, and billing notices in the formats lienholders actually use
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LenderDock Inc., the leading provider of online Property and Casualty Insurance policy verification and automated lienholder process management services, is pleased to announce a new partnership with MutualAid eXchange (MAX Insurance).
“LenderDock is very excited about our partnership with Max Insurance. They are keen on building out internal processes through data automation and cloud services that will ensure optimal support and service for their valued customer base. We are grateful to be able to assist them in their goals of creating a ‘hands-free’ lienholder process workflow,” said Frank Eubank, LenderDock’s CEO.
MAX Insurance will implement the use of LenderDock’s base platform, which includes the Verifi™ and Correxion™ services.
Verifi™ is a real-time insurance policy verification system designed for verifiers and lenders. With Verifi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.
The second tool, Correxions™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.
MAX will also use LenderDock’s Notifi™ solution. Notifi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.
Through its partnership with LenderDock, MAX Insurance will take advantage of automated mortgagee corrections while simultaneously cutting the costs of notifying lenders.
“MAX is always looking for ways to become more efficient, and LenderDock provides us with a way to communicate efficiently with lenders in a timely manner,” said Brenda Dutton, VP of Information Systems & Technology at MAX Insurance.
“The services they offer enable us to use automated solutions to keep our policies up to date with the correct lender information without intervention by our staff or agents. LenderDock also allows the lender to get the information they need in one place without contacting the insurance company. It’s a win/win solution for the company, our agents, lenders, and most importantly our members,” Dutton added.
About MutualAid eXchange (MAX)
MAX Insurance®, based in Overland Park, KS, is a unique fair, faithful, and socially responsible insurance enterprise. The company’s mission is to restore wholeness to communities and individuals in need. It lives out its mission through a variety of high-quality insurance products, outstanding personalized customer service, and its unique Mutual Aid Ministries program.
To learn more about MAX, visit www.maxinsurance.com.
About LenderDock Inc.
Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.
We’ve heard people in mortgage servicing use verification and tracking as if they’re interchangeable, and honestly, for a lot of daily work, treating them that way doesn’t break anything.
A two-day lag between a policy change and everyone finding out about it used to be annoying, not dangerous. Someone made a call, waited, got an answer, and moved on with their day.
We’ve heard people in mortgage servicing use verification and tracking as if they’re interchangeable, and honestly, for a lot of daily work, treating them that way doesn’t break anything.
Insurance verification is a routine part of the lending and insurance process. A lender needs to know whether a policy is active. A mortgage servicer may need to confirm coverage or mortgagee information. An insurance…
In the earliest version of insurance verification, the person answering the phone actually had to know things. They pulled a physical file, checked handwriting against a ledger, and made a judgment call about whether what…
Two insurers can each have perfectly accurate, well-maintained policy databases and still fail to exchange a single piece of usable data between them.
Every single day, insurance workers face a mountain of simple questions. Are they tired of answering the same questions about policy coverage all day long? Yes, they are. When banks or lenders need to check…
A title company closing a home sale needs to confirm the seller’s policy is active before the deal can move. An auto lender needs the same thing before releasing funds on a car loan. A…
Most people who take out a mortgage never think about insurance as part of the loan itself. It feels adjacent, a separate purchase, something the lender requires but does not really participate in beyond checking…
Mortgagee corrections are a routine part of insurance servicing, but the process behind them is often anything but simple. A lender may find that the mortgagee’s name or address on a policy is out of…
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