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Automation General Insurance

When it comes to insurance verification, there are a few key things you need to know.

The process

First and foremost, insurance verification is the process of confirming that an individual has insurance coverage. This can be done through a variety of means, but typically involves contacting the insurance company directly.

There are a few different types of insurance that you may need to verify. The most common is health insurance, but you may also need to verify auto insurance, homeowners’ insurance, or renter’s insurance. Each type of insurance has its own process for verification, so it’s important to be familiar with the process for each type of insurance that you’re verifying.

COI

One of the most important things to remember when verifying insurance is to get a Certificate of Insurance (COI). A COI is a document that verifies that an insurance policy exists and that it meets certain standards. Be sure to get a COI from the insurance company before you begin the verification process.

Without a COI, you may not be able to verify that the insurance policy exists or that it meets the required standards.

Other steps

There are a few other things to keep in mind when verifying insurance. First, you’ll need to make sure that you have the correct information for the individual you’re verifying. This includes their name, date of birth, social security number, and policy number.

You’ll also need to know the dates of coverage for the policy. These are typically listed on the COI. Finally, you’ll need to contact the insurance company directly to verify the policy.

In conclusion

The insurance verification process can seem daunting, but it’s important to remember a few key things. With the right preparation, you can make sure that you have the correct information and confirm that an individual has insurance coverage.

By getting a COI, you can also be sure that the policy meets the necessary standards. With a little bit of effort, you can make sure that your insurance verification process is a success.

In this blog post, we discussed insurance verification and what you need to know about it. We covered topics such as the different types of insurance you may need to verify and how to get a COI. We also discussed some key things to remember when verifying insurance. By following these tips, you can make sure that your insurance verification process is a success.

Why choose LenderDock?

LenderDock is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. Through a lightweight integration, you can now couple specific policyholder data with LenderDock and instantly present third-party financial institutions with verifiable policy information in real-time.

July 11, 2022
General Insurance Press Release

SALT LAKE CITY, UTAH – June 20, 2022 – LenderDock Inc. and Palomar Insurance (Palomar) have announced a new partnership that strategically supports the goal of having a comprehensive lienholder process automation solution by fully digitizing lienholder verifications, mortgagee correction requests, and escrow payments.

As the company continues to expand, finding a solution that reduces operational costs related to mortgagee communication has been an ongoing effort for Palomar. Having a single provider that addresses the variety of tasks and requests from banks and lenders was pivotal in their decision. Recently, more and more time has been spent manually processing proof of insurance verifications, mass mortgagee change requests, and escrow billing errors. These tasks are impediments to the company’s growth.

In addition to utilizing LenderDock’s Verifi™ and Correxion™ base platform, Palomar looks to implement LenderDock’s Notifi™ and LenderPymts™ services which will facilitate the electronic delivery of loss payee, billing notifications, and digital escrow payment reconciliations.

Palomar is a rapidly growing and innovative insurer that provides specialty insurance to residential and commercial customers in underserved markets. Focusing on earthquake, hurricane, and flood insurance, they leverage proprietary data analytics and a modern approach to deliver unparalleled products and services.

“Palomar is an insurer partner that sees the value of new technology and the impact that it makes when tackling outdated workflows and business processes. We are excited about the opportunity to support their continued growth and expansion.” – Frank Eubank, LenderDock CEO

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

July 1, 2022
General Insurance Press Release

SALT LAKE CITY, UTAH, – June 15, 2022 – On Wednesday, LenderDock Inc. and Grange Insurance Association (GrangeAssociation) announced a new partnership that advances the goal of an all-digital lien holder process automation solution by fully digitizing lien holder verifications and mortgagee correction requests.

Grange receives a high volume of calls and policy change requests from lenders that monopolize the time of their Customer Service representatives and Operations team members. They have struggled to manage the volume of large lists received from lenders notifying them of the need to update lien holder information on their policies.

Without an automated and standardized process, it had forced them to review each policy and manually make changes within their system. Due to the number of mortgage transactions in the last few years, they would likely be forced to hire additional staff just to keep up. Yet this is how it has been done at Grange for more than a decade. They needed to find a way for them to better utilize their internal resources for more meaningful activities.

The decision to partner with LenderDock’s cloud-based lien holder process automation platform was based on their long-term strategic objective of improving their operational efficiencies. This partnership’s aim is to help drive down costs, save valuable time and conserve internal resources.

Founded in 1894, Grange Insurance Association has grown into a regional mutual insurance company serving the needs of farming families, “Main Street” communities in urban and suburban markets. They currently offer services in California, Colorado, Idaho, Oregon, Washington, and Wyoming.

“We are thrilled to be partnered with Grange Insurance. They have a long history of being very customer-centric and adapting to the changing market. We are excited to help them leverage new technology that will help accomplish their goals of securing cost savings and operational efficiencies.” – Travis Rodak, LenderDock CTO

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

June 27, 2022
General Insurance Press Release

SALT LAKE CITY, UTAH – June 13, 2022 – LenderDock Inc. and Hippo Insurance (NYSE: HIPO) announced a new partnership that advances the goal of an all-digital lienholder process automation solution by fully digitizing lienholder verifications and mortgagee correction requests.

Hippo has made a concerted effort to focus on improving the customer experience and mitigating friction in providing payment information for escrow billing.

Ease of use and data accuracy were also important enhancements the company is looking for. Despite having implemented its own basic lender portal over a year ago, the company decided to find a more robust and comprehensive solution. Their decision to partner with LenderDock’s cloud-based lienholder process automation platform was due to how closely it aligned with Hippo’s key business objectives; drive better customer experience and reduce manual activity as they scale.

Founded in 2015, the Palo Alto, CA-based insurance company is an Insurtech leader that uses technology to streamline the homeowner’s insurance process. Hippo is currently available in 37 states with more coming soon. The company plans for significant growth and has more than 620 employees, spread across locations in Austin and Dallas, Texas, Palo Alto, Calif., Bedminster, N.J., and Tel Aviv.

“Hippo Insurance embodies the spirit of technology and the critical role it plays in advancing growth, service, and operational efficiencies. It is exciting to work with a partner that shares the same vision of how cloud-based automation solutions are delivering real results in driving down operational costs and boosting internal efficiencies.” – Frank Eubank, LenderDock CEO

Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.

June 21, 2022
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Cabrillo Coastal General Insurance Agency, LLC.

“We couldn’t be more excited to be partnering with the Cabrillo Coastal team in order to help them reach their goal of eliminating all the unwanted phone calls, emails and manual touch points with banks and lenders,” said Frank Eubank, LenderDock CEO.

“LenderDock’s suite of automation solutions will fast track their digital services footprint while reducing costs across their support teams,” Eubank added.

Cabrillo Coastal will implement the use of LenderDock’s base platform (VERiFi™, LIENSure™, LENDERDocs™) alongside the NOTiFi™ solution.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

Cabrillo Coastal will also use LenderDock’s NOTiFi™ solution. NOTiFi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

July 12, 2021
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Olympus Insurance.

“LenderDock is proud to be proud to be partnering with one of the top domestic carriers in the state of Florida. Olympus is cult-like in their approach to servicing the supporting the customers and are leveraging LenderDock’s platform to drive down expenses and enhance operational efficiencies within their enterprise,” said Frank Eubank, LenderDock CEO.

Olympus will implement the use of LenderDock’s base platform, which includes the VERiFi™, LIENSure™, and LENDERDocs™ services.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

April 8, 2021
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Stillwater Insurance Group.

“We are honored to be supporting Stillwater’s goal of driving down costs and finding ways to introduce digitalization and hands-free workflows for bank and lender inquires and request.  They are keen on sunsetting outdated processes in order to be a much more efficient organization,” said Frank Eubank, LenderDock CEO.

Stillwater will implement the use of LenderDock’s base platform, which includes the VERiFi™, LIENSure™, and LENDERDocs™ services.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

March 16, 2021
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with GeoVera Insurance Group.

“GeoVera is a carrier seriously dedicated to providing the very best service and support to their valued customer base. LenderDock will be able to help them manage internal resources differently with lower costs and peace of mind,” said Frank Eubank, LenderDock CEO.

GeoVera will implement the use of LenderDock’s base platform (VERiFi™, LIENSure™, LENDERDocs™) alongside the NOTiFi™ solution.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

GeoVera will also use LenderDock’s NOTiFi™ solution. NOTiFi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

March 4, 2021
Featured General Insurance Press Release

LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Brightway Insurance.

“LenderDock is very excited about the opportunity to be collaborating with Brightway Insurance. As one of the largest MGAs in the U.S., they bring a unique perspective and focus to optimizing and improving internal processes that involved the banking community.  We fully endorse and support their goal of process automation to drive down costs,” said Frank Eubank, LenderDock CEO.

Brightway will implement the use of LenderDock’s base platform, which includes the VERiFi™, LIENSure™, and LENDERDocs™ services.

VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.

The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.

The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.

About LenderDock Inc.

LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.

December 27, 2019
Insurance

When multiple insurance policies cover a significant loss event, priority of coverage often becomes an issue for all of the insurers. Data breach incidents and other cyber loss events are no exception to this general rule. Insureds may request coverage from a broad array of insurance policies for a cyber event, not just from the “cyber insurer,” and multiple insurers may answer the call. This situation can present challenges, in part because the insured’s claims are usually presented on a time-sensitive basis.
For example, a well-insured health care provider is aware of its applicable federal and state breach response laws, and pays for several insurance policies: an information and privacy policy with data-breach notification coverage; a management liability policy; a professional errors and omissions liability policy with medical information protection provisions; and a tower of commercial general liability insurance.

A sample claim scenario may be when an employee’s laptop is lost or stolen. The laptop contains personal health information of more than 10,000 customers, including their medical histories and conditions, prescription information and premium payments. Initially, the notified insurers promptly identify their responsibilities to the insured. The insured complies with the applicable states’ breach notification laws. The insured’s intent may have been to rely on its cyber insurer for reimbursement of its payments for notification costs and credit monitoring costs.

However, different insurers have developed different cyber insurance forms, so the facts of the coverage claim may not squarely match up to the specifically insured cyber perils. Meanwhile, each liability insurer, not just cyber liability insurers, considers the applicable jurisdictions’ law on their duty to defend and whether it makes sense to participate in the insured’s defense and attorney fee reimbursement.

 

Next, challenges for both liability insurers and property insurers include how they relate to, and cooperate with, each other. Multiple insurers may have concurrent responsibilities for shares of the insured expenses involved in a cyber loss investigation, and eventually for governmental penalties or resolution amounts, and/or liability for settlements or judgments. Some breach events may not fit into cyber coverage at all.

To illustrate, if a hacker sends a phony email that dupes a corporate accounts-payable department into wire transferring money to a fake account, it could be subject to the corporation’s crime coverage. But cyber insurance may not respond merely because the thief uses a computer and an email as instruments of deception.

Sometimes it is possible to harmonize “other insurance” clauses issued by multiple triggered insurers, but more often there are clauses that conflict. Depending on how applicable law resolves such conflicting clauses, the insurers are often left to resolve their differences by cooperation.

Alternatively, when insurers consider what types of risks their policies were intended to cover, they may decide that one type of coverage should stand aside
until after another type of coverage exhausts. For instance, loss coverages may clearly define “loss” to exclude notices to affected parties and the related investigation costs after a data breach event.

Ideally, all insurers can work constructively to agree on reasonable allocations of their mutual responsibilities for the insured risks. Further complications can arise when different retained limits and sub-limits are issued by different insurers. Such risk-limiting agreements can provide the insured with an incentive to participate in, or even direct, prioritization among its multiple insurers.
It may be impossible to fully align the interests of every insurer that is presented with a complex cyber coverage claim. Cooperation can lead to efficient resolution of the issues, ideally with minimal delay and minimized transactional costs.

Best’s Review contributor Michael D. Handler, a member attorney at Cozen O’Connor, is experienced in professional and specialty risks as advisory and litigation counsel. He can be reached at [email protected].

March 6, 2017
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