Automation

So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to 'get stuff done’ (or actioned and resolved) in ways that would have previously always meant engaging with another human being....

There's a lot of excitement about new technology in customer service, support, and success. The progress of video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service, and even customer success itself, all present the potential for big changes in the day-to-day workings of customer...

The fastest growing enterprise software category right now is business or robotic process automation platforms — last year the market grew over 63%. RPA helps companies automate tedious manual processes, taking them out of the hands of fallible humans and streamlining them so they’re faster,...

While the concept of automation has been around for a long time, innovative new intelligent automation technologies are sparking a rethink of technology’s role in growth. The global insurance industry has reached something of a tipping point. Constrained by limited growth, buffeted by changing regulations and on...