Research Reveals a Decrease in Digital P&C Claims, Favoring the Preference for Human Interaction
The P&C industry invested heavily in digital tools with the intention of cutting costs, settling claims quickly, and maximizing customer satisfaction. However, due to inflationary pressures as well as supply chain disruptions caused by the pandemic, policyholders have become skeptical of these digital solutions and are increasingly favoring direct one-on-one interactions with their insurers.
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