Support

By integrating with LenderDock, insurance providers can eliminate manual lienholder-related servicing and allow financial institutions to access the policy information and services they need without contacting the carrier directly.

• LenderDock can support the following servicing requests:
  • verification of policy details and coverage
  • access to required insurance documentation
  • requests to update current lienholder information
  • reconciliation and payment of escrow-billed policies
  • digital delivery of lienholder notifications and bills.

LenderDock gives financial institutions direct access to the policy information, notifications, bills, and other servicing capabilities made available by the carrier. This allows many routine lienholder requests to be completed without requiring assistance from the carrier’s servicing team.

By making coverage and policy information available to financial institutions in real time, LenderDock can eliminate the need for carriers to provide that information over the phone, reducing inbound servicing requests from lienholders.

Financial institutions can request edits to the current mortgagee or lienholder information through LenderDock. Those requests are then delivered to the insurance provider for processing.