Madison Rodak

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Modernizing the Insurance Verification Process

Insurance verification is a routine part of the lending and insurance process. A lender needs to know whether a policy is active. A mortgage servicer may need to confirm coverage or mortgagee information. An insurance company may receive thousands of these requests from lenders and servicers.

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From Call Centers to APIs: The Evolution of Insurance Verification

In the earliest version of insurance verification, the person answering the phone actually had to know things. They pulled a physical file, checked handwriting against a ledger, and made a judgment call about whether what they were looking at matched what the caller was asking about. Slow, but something close to real expertise sat behind it.

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