To prove that coverage exists for an insured party, a COI
(Certificate of Insurance) is often requested or required by a third party. For
the insured, it is a digital or physical form that shows proof of being covered
by a particular type of coverage (e.g., casualty, liability, etc.) in the event
of a claim being filed against them by a third party.
Any time that a specific insurance plan needs to be verified
by a regulatory body, legal representative, employer, etc., a COI is the final
proof of its coverage. And while it isn’t a legal contract, it is evidence that
an insurance contract exists between the person insured and the carrier.
What to look for on a COI
Usually, COIs contain one page of pertinent information organized in a recognizable pattern. Here are a few things to look for on a COI, confirming the document is legitimate and not fraudulent.
Basic information about both the policy and parties
involved, including:
Effective policy date
Name of the insured with contact information
Producer serving the policy
Company providing the coverage, labeled using
letters
COIs also contain detailed information about the specific
coverage being provided and final information on the holder of the certificate,
including:
Certificate holder that matches the “insured” above
Statement from the insurer stating they may – but are not obligated to – notify the holder of the certificate in the event of a cancellation of the policies on the certificate
Authorization representative of the insurer
Certificate management
Standardization of COIs streamlines the verification process while also making it feasible for companies to be able to process large amounts of COIs for different coverages, policies, and insureds. But even with standardization, it can be challenging for larger companies to manage the COIs with the growing network of their strategic partners.
LenderDock makes COI management simple & easy
LenderDock is the first and only cloud-based solution that empowers banks and lenders to generate On-Demand Certificates of Coverage and Evidences of Insurance all in real-time. Insurance providers recapture significant time and resources by enabling a true self-service environment for loan originators and mortgage banks to access and verify necessary policy-related data. Insurers across the country are taking advantage of LenderDock’s platform for immediate and valuable cost savings and operational efficiencies. To learn more about LenderDock’s unique lienholder process automation ecosystem, contact [email protected].
That was the advice given by JPMorgan Chase CEO Jamie Dimon at a financial conference in June. Just a few days later, Tesla CEO Elon Musk echoed Dimon’s feelings, telling his executives that he has a “super bad feeling” about the current state of the economy amid plans to cut the company’s staff by 10 percent.
What may be coming
While these major company CEOs feel the economy is trending in the wrong direction, they aren’t the only ones who feel this way. According to a survey by CNBC, more than 80 percent of Americans believe the country’s economy will fall into a recession by the end of 2022. The University of Michigan’s Consumer Sentiment Index is falling to levels not seen in over four decades. Even economists seem more gloomy than normal, saying the odds of a recession in the next year are at 30 percent – twice as high as they presumed just a few months ago.
Add in worker shortages, supply chain issues, and the rise of inflation, and leaders in the business world are starting to grapple with the new reality, an economic recession that could be deep and lengthy. Companies are readying for a downturn, researching ways to insulate themselves from the worst of what is seemingly coming.
The past is the key
To solve the issue and prepare themselves for what is next, business leaders would be wise to look to the past. After all, the last U.S. recession was only 15 years ago. Looking back can help companies survive, but also thrive once the recession has reached an end. That’s where Watermark Consulting comes in.
For over ten years, Watermark has studied the connection between customer experience (CX) and shareholder return (via third-party feedback surveys and public company stock performance numbers). The resulting Customer Experience ROI Study has now become one of the most cited analyses of its kind. While the study showed how CX-leading companies outperform their competition over the long-term, we wanted to analyze the data from just the last recession (2007-09). The results were stunning.
CX-leading companies weren’t safe from the effects of the last recession, but they clearly fared better than other businesses. While the market as a whole and the CX-lagging companies lost a large amount of their market value, the CX-leading ones actually netted positive shareholder returns.
Customer experience matters
It has been shown through many different studies that a great customer experience in turn leads to financial performance. It helps raise revenues, and since loyal customers stay around longer, they tend to be less price sensitive. They also entertain ideas for other products and services and they refer new customers to your company. A great customer experience also helps control – if not even reduce – expenses, since less needs to be spent on new business acquisitions (thanks to referrals and repeat business). The cost of serving these customers also decreases as fewer complaints means less pressure on the company’s operating arm.
There are other conclusions that can be found from Watermark’s CX ROI data, mainly that the company’s customer experience quality really does influence its chances of successfully navigating an economic downturn.
CX-leading firms appear to be better cushioned from the more severe issues of a recession, and they also seem to bounce back sooner when the economy improves. That is likely due to how customer behavior is shaped by both great product and service experiences. Businesses that offer these outstanding experiences become one of the last places that people make budget cuts, while also being one of the first they return to when their budget is less restricted.
When an economic downturn is near, many business leaders result to knee-jerk reactions by cutting expenses to try to overcome the impact – cutting travel, freezing hiring, postponing investments, etc. – but the data in the Watermark study shows that if cost-cutting begins to undermine the quality of a customer service experience, then it could damage the company’s ability to battle back following the recession.
So, how does a CEO or business owner capitalize on client experience to protect their company from the worst effects of the looming recession? Here are three possible strategies:
1. Give customers a reason to return
We aren’t quite in a recession just yet, and both consumer and business spending are at strong levels. This means companies have many chances to shape customer impressions. Take advantage of the opportunity before people begin to cut back on spending. Polish and refine your customer experience now so that there is a reason to return in the future.
2. Cut costs by anticipating avoidable customer questions
Believe it or not, it is possible to cut costs while also enhancing the customer experience. Shift your focus to upstream improvements that eliminate downstream and costly customer inquiries. You could have better product assembly guides, clearer, and more detailed invoices, or make the process of returns easier. These upstream improvements enhance the customer experience and can be delivered at a more competitive cost.
3. Reexamine what is important to your consumer
As economic conditions change, so may your customer’s needs, wants, fears, and aspirations. Product features or experiences that were relevant previously may no longer be as important. New customer requirements may also present a chance to engage consumers in a different, yet more enticing way.
Prepare your business now
While it is not entirely possible to avoid all the pitfalls of an economic recession, the Watermark analysis does show that a better customer experience can help protect a company from the worst impacts of a downturn while also setting it up for success when the economy improves. If you deliver an experience that customers love, they’ll reward you with their business, either now or in the future.
An original, unedited version of this article first appeared on Forbes.com
It’s no secret that the insurance verification process
can be a real hassle. But is the extra time and effort required worth the cost?
In this blog post, we’ll take a look at the pros and cons of manual insurance
verification and offer some tips on how to make the process as painless as
possible.
When you consider how much time, energy, and resources go
into manually verifying homeowners’ insurance, it is evident that the costly
and tedious process is outdated.
Many costs involved
According to numbers gathered by a third party, the true
cost of manually verifying insurance can be broken down into numerous
categories and steps.
Loan officer and processor
A loan officer that tracks down a client to make corrections
and gather information costs on average $1.61 per minute. If just those few
details take only five minutes to assemble, the overall cost is now $8.
Add in the duties of the loan processor (follow-up calls,
reviewing information, keying in data, etc.) at an average of $.60 per minute
for 15 minutes of estimated work, and the total cost of verifying sits at just
over $17.
The mortgage side
The responsibilities of the mortgage underwriter – loan
parameters, setting and clearing conditions, etc. – cost an average of $.93 per
minute. Adding a total of $4.65 for an estimated five minutes of work, the
manual cost has increased to $21.70
A mortgage quality assurance assistant adds an extra $1.98
to the cost ($.66 per minute for an average of three minutes) to compare the
policy against LOS.
The overall cost
With all the different steps and duties outlined, the cost
of manually verifying homeowners’ insurance averages $23.68.
That is a lot of time, effort, and money to complete a
somewhat simple task
How LenderDock helps
Through a lightweight integration, you can now couple
specific policyholder data with LenderDock and instantly present third-party
financial institutions with real-time, verifiable policy information.
When it comes to insurance verification, there are a few
key things you need to know.
The process
First and foremost, insurance verification is the process of
confirming that an individual has insurance coverage. This can be done through
a variety of means, but typically involves contacting the insurance company
directly.
There are a few different types of insurance that you may
need to verify. The most common is health insurance, but you may also need to
verify auto insurance, homeowners’ insurance, or renter’s insurance. Each type
of insurance has its own process for verification, so it’s important to be
familiar with the process for each type of insurance that you’re verifying.
COI
One of the most important things to remember when verifying
insurance is to get a Certificate of Insurance (COI). A COI is a document that
verifies that an insurance policy exists and that it meets certain standards.
Be sure to get a COI from the insurance company before you begin the verification
process.
Without a COI, you may not be able to verify that the
insurance policy exists or that it meets the required standards.
Other steps
There are a few other things to keep in mind when verifying
insurance. First, you’ll need to make sure that you have the correct
information for the individual you’re verifying. This includes their name, date
of birth, social security number, and policy number.
You’ll also need to know the dates of coverage for the
policy. These are typically listed on the COI. Finally, you’ll need to contact
the insurance company directly to verify the policy.
In conclusion
The insurance verification process can seem daunting, but
it’s important to remember a few key things. With the right preparation, you
can make sure that you have the correct information and confirm that an
individual has insurance coverage.
By getting a COI, you can also be sure that the policy meets
the necessary standards. With a little bit of effort, you can make sure that
your insurance verification process is a success.
In this blog post, we discussed insurance verification and
what you need to know about it. We covered topics such as the different types
of insurance you may need to verify and how to get a COI. We also discussed
some key things to remember when verifying insurance. By following these tips,
you can make sure that your insurance verification process is a success.
Why choose LenderDock?
LenderDock is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. Through a lightweight integration, you can now couple specific policyholder data with LenderDock and instantly present third-party financial institutions with verifiable policy information in real-time.
SALT LAKE CITY, UTAH – June 20, 2022 – LenderDock Inc. and Palomar Insurance (Palomar) have announced a new partnership that strategically supports the goal of having a comprehensive lienholder process automation solution by fully digitizing lienholder verifications, mortgagee correction requests, and escrow payments.
As the company continues to expand, finding a solution that reduces operational costs related to mortgagee communication has been an ongoing effort for Palomar. Having a single provider that addresses the variety of tasks and requests from banks and lenders was pivotal in their decision. Recently, more and more time has been spent manually processing proof of insurance verifications, mass mortgagee change requests, and escrow billing errors. These tasks are impediments to the company’s growth.
In addition to utilizing LenderDock’s Verifi™ and Correxion™ base platform, Palomar looks to implement LenderDock’s Notifi™ and LenderPymts™ services which will facilitate the electronic delivery of loss payee, billing notifications, and digital escrow payment reconciliations.
Palomar is a rapidly growing and innovative insurer that provides specialty insurance to residential and commercial customers in underserved markets. Focusing on earthquake, hurricane, and flood insurance, they leverage proprietary data analytics and a modern approach to deliver unparalleled products and services.
“Palomar is an insurer partner that sees the value of new technology and the impact that it makes when tackling outdated workflows and business processes. We are excited about the opportunity to support their continued growth and expansion.” –Frank Eubank, LenderDock CEO
Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.
SALT LAKE CITY, UTAH, – June 15, 2022 – On Wednesday, LenderDock Inc. and Grange Insurance Association (GrangeAssociation) announced a new partnership that advances the goal of an all-digital lien holder process automation solution by fully digitizing lien holder verifications and mortgagee correction requests.
Grange receives a high volume of calls and policy change requests from lenders that monopolize the time of their Customer Service representatives and Operations team members. They have struggled to manage the volume of large lists received from lenders notifying them of the need to update lien holder information on their policies.
Without an automated and standardized process, it had forced them to review each policy and manually make changes within their system. Due to the number of mortgage transactions in the last few years, they would likely be forced to hire additional staff just to keep up. Yet this is how it has been done at Grange for more than a decade. They needed to find a way for them to better utilize their internal resources for more meaningful activities.
The decision to partner with LenderDock’s cloud-based lien holder process automation platform was based on their long-term strategic objective of improving their operational efficiencies. This partnership’s aim is to help drive down costs, save valuable time and conserve internal resources.
Founded in 1894, Grange Insurance Association has grown into a regional mutual insurance company serving the needs of farming families, “Main Street” communities in urban and suburban markets. They currently offer services in California, Colorado, Idaho, Oregon, Washington, and Wyoming.
“We are thrilled to be partnered with Grange Insurance. They have a long history of being very customer-centric and adapting to the changing market. We are excited to help them leverage new technology that will help accomplish their goals of securing cost savings and operational efficiencies.” – Travis Rodak, LenderDock CTO
Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.
SALT LAKE CITY, UTAH – June 13, 2022 – LenderDock Inc. and Hippo Insurance (NYSE: HIPO) announced a new partnership that advances the goal of an all-digital lienholder process automation solution by fully digitizing lienholder verifications and mortgagee correction requests.
Hippo has made a concerted effort to focus on improving the customer experience and mitigating friction in providing payment information for escrow billing.
Ease of use and data accuracy were also important enhancements the company is looking for. Despite having implemented its own basic lender portal over a year ago, the company decided to find a more robust and comprehensive solution. Their decision to partner with LenderDock’s cloud-based lienholder process automation platform was due to how closely it aligned with Hippo’s key business objectives; drive better customer experience and reduce manual activity as they scale.
Founded in 2015, the Palo Alto, CA-based insurance company is an Insurtech leader that uses technology to streamline the homeowner’s insurance process. Hippo is currently available in 37 states with more coming soon. The company plans for significant growth and has more than 620 employees, spread across locations in Austin and Dallas, Texas, Palo Alto, Calif., Bedminster, N.J., and Tel Aviv.
“Hippo Insurance embodies the spirit of technology and the critical role it plays in advancing growth, service, and operational efficiencies. It is exciting to work with a partner that shares the same vision of how cloud-based automation solutions are delivering real results in driving down operational costs and boosting internal efficiencies.” – Frank Eubank, LenderDock CEO
Headquartered in Salt Lake City, Utah, LenderDock Inc. is the leading provider of online Property and Casualty Insurance policy verification and automated lien holder process management services. The policy verification-as-a-service (VaaS) platform offers banks, lenders, and all financial third parties the ability to digitally verify and correct home and auto policy-related data in real-time.
LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Cabrillo Coastal General Insurance Agency, LLC.
“We couldn’t be more excited to be partnering with the Cabrillo Coastal team in order to help them reach their goal of eliminating all the unwanted phone calls, emails and manual touch points with banks and lenders,” said Frank Eubank, LenderDock CEO.
“LenderDock’s suite of automation solutions will fast track their digital services footprint while reducing costs across their support teams,” Eubank added.
Cabrillo Coastal will implement the use of LenderDock’s base platform (VERiFi™, LIENSure™, LENDERDocs™) alongside the NOTiFi™ solution.
VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.
The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.
The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.
Cabrillo Coastal will also use LenderDock’s NOTiFi™ solution. NOTiFi™ is a system that facilitates the exchange of insurance information among a variety of parties including insurers, lenders, leasing companies, government agencies, and trackers.
About LenderDock Inc.
LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.
LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Olympus Insurance.
“LenderDock is proud to be proud to be partnering with one of the top domestic carriers in the state of Florida. Olympus is cult-like in their approach to servicing the supporting the customers and are leveraging LenderDock’s platform to drive down expenses and enhance operational efficiencies within their enterprise,” said Frank Eubank, LenderDock CEO.
Olympus will implement the use of LenderDock’s base platform, which includes the VERiFi™, LIENSure™, and LENDERDocs™ services.
VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.
The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.
The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.
About LenderDock Inc.
LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.
LenderDock Inc., the premier provider of online services for Property and Casualty Insurance policy verification and automated lienholder process management, is excited to unveil its latest collaboration with Stillwater Insurance Group.
“We are honored to be supporting Stillwater’s goal of driving down costs and finding ways to introduce digitalization and hands-free workflows for bank and lender inquires and request. They are keen on sunsetting outdated processes in order to be a much more efficient organization,” said Frank Eubank, LenderDock CEO.
Stillwater will implement the use of LenderDock’s base platform, which includes the VERiFi™, LIENSure™, and LENDERDocs™ services.
VERiFi™ is a real-time insurance policy verification system designed for verifiers and lenders. With VERiFi™, phone calls for policy verification are a thing of the past, making the process faster and more efficient.
The second tool, LIENSure™, automates the process of updating policy information by allowing lenders to submit corrections directly to the carrier. This enables carriers or providers to process the updates efficiently according to their own procedures.
The final base suite tool, LENDERDocs™ provides electronic and real-time access to important policy-related documents such as EOIs, Certificates, and others to financial third parties. This helps streamline the process of obtaining and sharing these documents, making it easier for business partners to manage their policy information.
About LenderDock Inc.
LenderDock Inc., with its headquarters located in Salt Lake City, Utah, is the industry leader in automated lien holder process management services as well as online property and casualty insurance policy verification. Banks, lenders, and financial third parties can digitally verify and update home and car insurance-related data in real-time using the policy verification-as-a-service (VaaS) platform.
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