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In 2019, we all saw how ripe the insurance industry was for disruption. Although new technology has already been introduced to the market, not everyone was able to adapt to the tech-driven shift. Some insurers made an early move to use advanced tools and...

Salt Lake City, Utah, - February 16, 2021 – LenderDock Inc. and The Hanover Insurance Group, Inc. (NYSE: THG) have announced a new partnership that advances the goal of an all-digital lienholder data management solution by fully automating on-demand lienholder verifications and mortgagee correction requests.   Founded...

So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to 'get stuff done’ (or actioned and resolved) in ways that would have previously always meant engaging with another human being....

There's a lot of excitement about new technology in customer service, support, and success. The progress of video, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service, and even customer success itself, all present the potential for big changes in the day-to-day workings of customer...