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In the past, insurance was typically sold as a standalone product. Endless calls from insurance agents pitching motor vehicles or homeowners’ insurance made it seem like a money-mongering practice. This approach has gradually evolved.

The first significant change came with bancassurance, where banks began offering insurance products alongside loans, deposits, and other financial services. Another example is travel insurance, which became an add-on to include when booking a flight.

Today, advanced technologies enhance the insurance purchase journey, providing more coverage options, less hassle, and a more convenient experience for consumers.

What is embedded insurance?

Leveraging consumer data and purchase habits helps make insurance products more relevant to customers.

Insurtechs—tech startups in the insurance space—partner with businesses to offer a digital insurance journey where consumers purchase insurance products alongside their primary purchases. This is known as embedded insurance, which involves “embedding insurance” products alongside other purchases.

Simplicity

Partnerships are not new in the insurance industry, but the elegance of the embedded approach lies in its simplicity. Insurtechs handles the complex task of developing the technology, while the partner only needs to integrate a few lines of code into their website.

This seamless process enables the partner to offer insurance products effortlessly, creating a streamlined experience for customers without requiring significant effort or resources.

Insurance at the right time

By leveraging data analytics and real-time insights, businesses can offer insurance products precisely when customers need them most.

For instance, travel insurance can be presented when booking a flight, or smartphone protection plans can be suggested when purchasing an iPhone.

This timely approach not only enhances the customer experience by providing relevant coverage but also increases the likelihood of purchase. The convenience of receiving insurance at the optimal moment ensures that customers are protected without having to go out of their way to seek coverage independently.

Innovative products

By partnering with consumer brands, insurtechs can address and bridge the insurance gap for newly sought products and services. This is particularly relevant for startups offering new products that bring new, unaddressed risks.

For example, on-demand insurance for both drivers and passengers using ride-sharing services exemplifies the perfect marriage of convenience and protection. Available when booking a ride through apps like Uber or Lyft, this kind of embedded insurance ensures both parties are safeguarded throughout the journey.

The availability of ride-sharing coverage enhances the overall safety and trust within the ride-sharing ecosystem, reassuring users that they are protected against unforeseen incidents.

INSHUR partners with Uber to offer insurance to the latter’s drivers via their mobile app. Drivers can get quotes and purchase policies directly through the Uber app. This not only elevates the user experience for riders but also promotes a sense of security, encouraging more people to utilize ride-sharing services with confidence.

Another example can be drawn from the entertainment industry.

Event ticket insurance offers coverage for cancellations, postponements, or personal inability to attend events due to reasons like illness. This type of insurance is seamlessly embedded into the ticket purchasing process for concerts, sports events, and festivals.

By reducing the financial risk associated with these events, customers are more likely to commit to their plans, knowing they have a safety net in place.

Event ticket insurance, like that offered by Allianz on ticketing platforms like Ticketmaster, enhances the purchasing experience by providing peace of mind, ensuring that unexpected changes do not result in financial loss. This, in turn, encourages higher attendance rates and boosts the overall success of events.

Not all is gold

As embedded insurance continues to grow, scalability is a significant challenge.

Typically, embedded insurance products are designed to be simple and will provide limited coverage, leading to low premiums. For these offerings to be viable and successful, they must achieve scalability—selling a high volume of policies.

Regulatory compliance is another critical concern. With insurance regulations varying across different industries and jurisdictions, insurers must navigate a complex legal landscape.

Finally, data security is crucial in today’s digital age. Protecting customer data from breaches and ensuring privacy requires robust cybersecurity measures.

By addressing these challenges, embedded insurance can continue to provide convenient and effective coverage solutions, enhancing customer experiences and driving industry growth.